Frequently Asked Questions

FAQs

What am I buying?
The purchase of any of our training videos gives the buyer access to the purchased video(s) online for 4 months.

How can I access the videos?
After completing your purchase and registration, you can log in to gain access to the Members area.  There, you will find links to your purchased video(s).  You can watch  them 24/7 on any device capable of playing Flash video.  Access is available for 4 months from the time of purchase.

Can I download the videos to my own computer?
Downloading our training videos is strictly forbidden.  You may watch them online anytime you want during the 4 month period from the date of purchase.

Will I receive DVDs of the courses I purchase?
The training videos are only available online.  No DVDs will be sent to you.  If you would like to receive DVDs of the videos, please contact us to discuss pricing.

How long will I have access to the videos?
You will have access to the videos for 4 months beginning at the time of purchase.

Can I share my membership account with someone else?
Purchase of a video product is good for one single user to access the purchased video(s) for 4 months.  Sharing of access codes is strictly forbidden. See our group rates for 2+ students.

What if I want to train everyone at my organization – does each person need their own access code?
We offer group rates.  The group rates apply only for The Whole Library which provides access to all of our training videos for 4 months.  After completing the purchase, contact us with the names of the students and we will create separate accounts for each. If you would like to purchase the videos on DVD, contact us to discuss pricing.

Do you offer educational and non-profit discounts?
We offer a 20% discount for educational and non-profit organizations.  You will have to contact us  to receive a special invoice – the ‘buy now’ buttons on this website are not programmed to account for discounts.

How will I receive access to my videos?
After completing your purchase, an email message with a registration link will be sent to the address used when purchasing.  You will have to click on that link and complete your registration before gaining access to the Members area.  Once in the members area, your video(s) will be available to watch 24/7 for 4 months beginning at the time of purchase.  For group access, email us the names of each student and we will create accounts for each.

Will I receive any other emails from you?
You will be added to our GIS & GPS Tips email list.  In addition to helpful tips, you will receive announcements of new training videos and live training courses.  If you do not wish to receive these emails, you can simply unsubscribe from the list from within any of the email messages.

What is your privacy policy?
We completely respect your privacy.  Your contact information will not be shared or sold to anyone, ever.  If you choose to unsubscribe from our list, your name and contact information will be permanently deleted from our system.

What if I want to sell your training videos from my website – will I earn a commission?
Yes!  We have an affiliate program set up for that exact situation.  You can learn more about it on our affiliate page.

Do you offer live training?
Yes.  We offer live training over the internet and in-person.  Any of the courses can be taught live.  We also create custom training materials for organizations – we’ll even use your own data for the demos and exercises.  Contact us for more information.